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Frequently Asked Questions
Pre-Purchase
How do I connect my Nelko printer to my phone?
Download the Nelko app from the App Store or Google Play, enable Bluetooth on your phone, and follow the in-app pairing instructions.
Does the printer really not require any ink?
Yes. Nelko thermal printers use heat-sensitive paper and do not require ink, toner, or ribbons.
Is the app compatible with both iOS and Android?
Yes. The Nelko app is available for both iOS and Android devices.
What label sizes are supported?
Supported label sizes vary by model. Check your printer specifications for compatible width and length ranges.
Post-Purchase
How do I return my printer?
You may request a return within 7 days of delivery, subject to our Return & Refund Policy. For manufacturing defects or performance issues, you may request a free replacement within 15 days of delivery.
Please contact support@naelko.com with your order number for assistance.
What is the warranty period?
All Nelko printers come with a one-year limited warranty covering manufacturing defects.
How do I contact customer support?
Reach us via email at support@naelko.com or through the in-app help center.
Can I get replacement labels?
Yes. Replacement label rolls are available on our website in a variety of sizes and colors.